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2023 Keynote Address

Navigating the Evolving Expectations of Today’s Employees and Patients – Tools for Success

Thursday, June 8 8:15 AM - 9:15 AM

If our recent past has taught us anything, it is this: the only constant is change. Now is a critical time to examine the rapidly changing world around us and actively reimagine our future. Kim Lear’s unique approach to forecasting tracks change over time through a series of longitudinal studies to help leaders find their footing and make the bold future-oriented decisions demanded by this moment.

Kim's interest has always been understanding the social trends shaping the future. In this enlightening Keynote, she will dive deep into her newest research focused on the evolving expectations of employees and patients.

At work, we'll explore the new tools for recruitment and retention in a tight labor market. For patients, we'll look at what it takes to meet and exceed their expectations in today's marketplace.

With cutting-edge research and category-leading case studies, this is a must-see presentation that will arm leaders with the tools they need to thrive in this new era. 


Kim Lear

Kim Lear is a writer, researcher, and founder of Inlay Insights. She is known for skillfully weaving eye-opening statistics, insightful stories, and relevant case studies to make presentations come alive. Before founding Inlay, Kim was the content director at BridgeWorks, a research firm dedicated to generational and millennial trends.